Fully Coordinated Care. Consistent. Private. Local. Serving families across Middle Tennessee at home and within senior living communities.

TN Perfect Companion
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Privacy Policy

August 7, 2024

THE PERFECT COMPANION

Privacy Policy & SMS Terms of Service

Effective Date: August 6, 2024 | Last Updated: July 23, 2026

1. Who We Are

The Perfect Companion ("we," "us," or "our") provides non-medical companion care, transportation, household management, and estate concierge services to seniors and their families in Middle Tennessee. This Privacy Policy explains what personal information we collect, how we use it, and how — and whether — we share it, including information collected through text messaging (SMS). For questions, contact us at info@tnperfectcompanion.com or (615) 800-3722, or visit www.TnPerfectCompanion.com.
This Privacy Policy covers our data practices and SMS Terms of Service. The separate rules that govern your use of our website and services — including disclaimers, liability limits, and dispute resolution — are set out in our Terms & Conditions, available at www.TnPerfectCompanion.com/terms.
This Policy applies to information we collect about consumers, clients, families, employees, contractors, applicants, and referral partners who interact with our Site, our services, or our staff.

2. Personal Information We Collect

We collect the following categories of personal information, either directly from you, automatically through your use of our Site, or from other sources such as referral partners and service providers:
Identifiers
Examples: Name, mailing address, phone number, email address
How we collect it: Directly from you
Client & Care Information
Examples: Physical description, care needs, medical conditions, health insurance information
How we collect it: Directly from you; from authorized family members or care coordinators
Protected Class Characteristics
Examples: Age, gender, marital status, medical diagnosis, physical or mental disability
How we collect it: Directly from you
Commercial Information
Examples: Services requested or received, payment sources, benefits information (e.g., Medicaid, VA benefits)
How we collect it: Directly from you; billing records
Financial Information
Examples: Banking details, account/routing numbers, payment history, invoices
How we collect it: Directly from you; payment processors
Employment-Related Information
Examples: Employment history, job title, qualifications, references, resume/CV, certifications
How we collect it: Directly from applicants; background-check providers
Sensitive Information
Examples: Social Security number, driver's license/state ID number, precise geolocation, health information
How we collect it: Directly from you, only as needed to provide services
Website & App Activity
Examples: Information submitted through contact forms, chat features, or applications; IP address; device/browser data
How we collect it: Automatically, through the Site
Sensory Data
Examples: Phone call recordings used for quality assurance and training
How we collect it: Automatically, during recorded calls
Text Message (SMS) Data
Examples: Mobile phone number, message content, opt-in/opt-out status
How we collect it: Directly from you, only with your consent

3. How We Use Your Information

We use the personal information described above for the following business purposes:
• Communicating with you, including responding to inquiries and scheduling care visits
• Coordinating and delivering companion care, transportation, and concierge services
• Verifying and improving the quality of our services
• Billing, payment processing, and financial administration
• Employment administration, including applicant review, onboarding, and payroll
• Complying with legal, licensing, and regulatory obligations
• Preventing fraud and enhancing the security of our Site and services
• Market research and analytics to improve our services and outreach
• Sending service updates and, where you have opted in, promotional communications
We do not use or share sensitive personal information (such as health information, Social Security numbers, or precise geolocation) for purposes beyond what is reasonably necessary to provide our services or as required by law.

4. How We Share Your Information

We do not sell your personal information. We share personal information only in the following limited circumstances:
• Network & Affiliates: to coordinate care and services across The Perfect Companion network
• Service Providers: vendors who process data on our behalf under contract (e.g., payment processors, background-check providers) and are prohibited from selling or using your data for their own purposes
• Legal & Safety: when required by law, subpoena, or to protect the rights, property, or safety of our clients, staff, or the public
• Business Transfers: in connection with a merger, acquisition, or sale of business assets
• With Your Consent: any other sharing will only occur with your explicit permission
No mobile opt-in or text message consent will be shared with third parties or affiliates. Phone numbers and SMS consent collected for text messaging purposes are never sold or shared for any other business’s marketing purposes.

5. Text Messaging (SMS) Communications & Terms of Service

This section serves as our SMS Terms of Service and governs any text messages you receive from The Perfect Companion. It applies whether you provided consent verbally.

5.1 Types of Messages We Send

Depending on your relationship with us, you may receive:
• Client Shift Updates — notifications about your scheduled caregiver's arrival, delays, or completion of a visit
• Prospective Client Information — responses to information you requested about our services, scheduling, or pricing
• Staff & Caregiver Communications — internal operational messages to our caregivers, such as shift ETA check-ins and clock-in/clock-out reminders
We do not send promotional or marketing text messages.

5.2 Consent Statement

If you consent to receive shift status updates (as a client) and/or requested-information messages (as a prospective client) via SMS from The Perfect Companion, you agree to receive text messages from us consistent with the message types described above. Consent is not a condition of purchasing any service.

5.3 Standard Disclosures

• Reply STOP to opt out at any time
• Reply HELP for support, or visit www.TnPerfectCompanion.com
• Message and data rates may apply
• Messaging frequency may vary
• Visit www.TnPerfectCompanion.com/privacy for our Privacy Policy and Terms of Service

5.4 Keyword Responses

Opt-In Confirmation: "Thank you for opting into SMS messaging from The Perfect Companion. Messaging frequency may vary. To opt out, text STOP. For assistance, text HELP or visit www.TnPerfectCompanion.com. Privacy Policy and Terms of Service available at www.TnPerfectCompanion.com/privacy. Message & data rates may apply."
Opt-Out Confirmation: "You will no longer receive messages from The Perfect Companion. To opt back in at any time, reply START."
Help Response: "Thank you for contacting The Perfect Companion. You can find help online at www.TnPerfectCompanion.com or call (615) 800-3722."

5.5 How Consent Is Obtained

We obtain SMS consent through one or more of the following methods:
• Verbally: staff ask for and document consent during phone or in-person conversations

5.6 Revocation of Consent

You may opt out of text messages at any time by replying STOP to any message. Once you opt out, we will not send further text messages from any number associated with that messaging campaign, and we will log your opt-out request. Opting out of SMS does not automatically opt you out of email or phone communications, and vice versa.

5.7 SMS Terms & Conditions Summary

The following summarizes the specific terms that govern all SMS communications sent by The Perfect Companion:
1. SMS Consent Communication: No mobile opt-in or text message consent will be shared with third parties or affiliates.
2. Types of SMS Communications: We send Client Shift Updates (conversational messages about caregiver arrival, delays, and visit completion), Prospective Client Information (responses to requested service information), and Staff & Caregiver Communications (internal operational messages, such as shift ETA check-ins and clock-in/clock-out reminders).
3. Message Frequency: Messaging frequency may vary based on your care schedule, inquiry activity, or staff shift schedule.
4. Potential Fees: Message and data rates may apply.
5. Opt-In Method: Clients and prospective clients may opt in via verbal consent documented by our staff. Caregiver and staff messaging is provided as part of employment communications and onboarding.
6. Opt-Out Method: You can opt out at any time by replying "STOP" to any message.
7. Help: Reply "HELP" to any message, visit www.TnPerfectCompanion.com, or call (615) 800-3722 for support.
8. Standard Disclosure: Message and data rates may apply; messaging frequency may vary; reply STOP to opt out and HELP for support; see our Privacy Policy and Terms of Service at www.TnPerfectCompanion.com/privacy and www.TnPerfectCompanion.com/terms.

6. Email Communications

We comply with the CAN-SPAM Act. Our commercial emails clearly identify themselves as advertisements where applicable, include a valid physical address, and provide a clear way to unsubscribe. We honor unsubscribe requests within 10 business days and do not use misleading header information or deceptive subject lines.

7. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to remember your preferences, understand how visitors use our Site, and improve your experience. You can manage cookie preferences through your browser settings, and we honor Global Privacy Control (GPC) and other recognized opt-out preference signals where applicable.

8. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal and licensing obligations, resolve disputes, and enforce our agreements. Sensitive information, employment records, and financial records are retained according to the retention periods required by applicable law.

9. Your Privacy Rights

Residents of Tennessee and other states with applicable privacy laws (including California, Virginia, Colorado, Connecticut, and Utah) may have the right to:
• Know what personal information we collect, use, and share about you
• Correct inaccurate personal information
• Delete personal information we hold about you, subject to legal exceptions
• Obtain a portable copy of the personal information you provided to us
• Opt out of the sale or sharing of personal information for targeted advertising (note: we do not sell personal information)
To exercise these rights, use the Privacy Request Form at the end of this Policy or contact us at info@tnperfectcompanion.com or (615) 800-3722. We will not discriminate against you for exercising these rights.

10. Security

We use administrative, physical, and technical safeguards to protect your personal information, including encryption (TLS) for sensitive data submitted through our Site and restricted employee access to personally identifiable information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it.

12. International & Canadian Visitors

Our Site is hosted in the United States and intended for U.S. residents, specifically residents of Tennessee. For Canadian residents, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and will, upon request, describe the personal information we hold about you and how it is used.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of our Site or services after changes take effect constitutes acceptance of the updated Policy.

14. Contact Us

The Perfect Companion
Attn: Privacy Team
4004 Hillsboro Pike, Suite 204A
Nashville, TN 37215
Email: info@tnperfectcompanion.com | Phone: (615) 800-3722

15. Privacy Request Form

To exercise any of the rights described in this Policy, please provide the following information and submit it by mail or email to the contact information above:
• Full Name
• Email Address
• Phone Number
• State of Residence
• Request Type: Access / Correct / Delete / Opt Out of Sale or Sharing / Other
• If submitting on behalf of someone else: your name, your relationship to the individual, and authorization documentation (e.g., power of attorney or signed consent)
We may verify your identity before processing your request. Thank you for trusting The Perfect Companion with your privacy.